Extensions

The Teneo functionality can be extended in many ways. Here's a list of common and useful extensions:

Extension Description
CSV Helper Quickly convert .csv or .tsv files stored in the Resource file manager to Groovy maps.
DateTime Handler Handle dates and times in user inputs.
Dialogue Transcripts Get all inputs and outputs in a conversation either as a transcript or as an object.
Fuzzy Matching Use fuzzy matching to quickly find matching items in a user input.
IVR Helper for CSG-IM New Prepare your solution for IVR with CSG Interactive Messaging.
Regular Expressions Create annotations based on Regular Expressions. Useful for annotating patterns in user inputs, like postal codes, license plates etc.