Resources

On this page, you can find all of the currently available resources that you can use when developing your Teneo solution. These include everything from backend connectors that use integrations to connect to other services, channel connectors that can be used to deploy your bot on different channels, and data connectors that you can use to analyze your log data, to live chat integrations and example solutions. Read more about each of these resources below and take inspiration for your own solution.

Enterprise backend connectors

Harness the power of Teneo by using pre-built solutions that provide enterprise backend integrations and showcase useful concepts in Teneo. Use them for inspiration or as a starting point for you own bot.

Example backend connectors

Freshdesk.comFreshdesk New

JiraJira New

Sabre Sabre New

Zoho DeskZoho Desk New

Channel Connectors

In this section you will find Teneo Connectors that you can use to make your bot available on various channels. The source code is available on Github allowing you to extend the functionality if desired or add new channels if needed.

Example channel connectors

Vonage Voice Vonage New

Data connectors

Our data connectors, available for Google Charts and Microsoft Power BI, can be used to connect Teneo to other services. This allows you to analyze the data from your published Teneo solution in customizable, interactive, easy-to-understand dashboards. Click on the logos below to read more about each connector, or check out the examples to get an idea of how to create useful visualizations and dashboards.

Live Chat Integrations

At certain points in every bot's lifetime, an end user will require to speak with a human. Our live chat integrations make it easy to make sure this process is smooth and simple. Find out more about the integrations below, or check out our example solution to see how a live chat handover scenario might be designed in Teneo.

Example solutions

Extensions

The Teneo functionality can be extended in many ways. Here's a list of common and useful extensions:

Extension Description
CSV Helper Quickly convert .csv or .tsv files stored in the Resource file manager to Groovy maps.
Dialogue Transcripts Get all inputs and outputs in a conversation either as a transcript or as an object.
Fuzzy Matching Use fuzzy matching to quickly find matching items in a user input.
IVR Helper for CSG-IM New Prepare your solution for IVR with CSG Interactive Messaging.
Regular Expressions Create annotations based on Regular Expressions. Useful for annotating patterns in user inputs, like postal codes, license plates etc.

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