Resources

Here are resources for developers using Teneo:

Harness the power of Teneo by using prebuilt solutions that provide enterprise backend integrations and showcase useful concepts in Teneo. Use them for inspiration or as a starting point for you own bot.


Enterprise backend connectors

Channel Connectors

In this section you will find Teneo Connectors that you can use to make your bot available on various channels. The source code is available on Github allowing you to extend the functionality if desired or add new channels if needed.

Example channel connectors

Example solutions

Extentions

The Teneo functionality can be extended in many ways. Here's a list of common and useful extensions:

Extension Description
CSV Helper Quickly convert .csv or .tsv files stored in the Resource file manager to Groovy maps.
Dialogue Transcripts Get all inputs and outputs in a conversation either as a transcript or as an object.
Fuzzy Matching Use fuzzy matching to quickly find matching items in a user input.
IVR Helper for CSG-IM New Prepare your solution for IVR with CSG Interactive Messaging.
Regular Expressions Create annotations based on Regular Expressions. Useful for annotating patterns in user inputs, like postal codes, license plates etc.

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